Minolta Di550 Manuel d'utilisateur

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Di550 - ALL ACTIVE SOLUTIONS
June 2009
Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
SSD SUPPORT SOLUTIONS
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Résumé du contenu

Page 1 - June 2009

Di550 - ALL ACTIVE SOLUTIONSJune 2009Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.Legal NoticeThis document is designed as a diagnost

Page 2

Di550 Miscellaneous Solution MagneCote® paperor magnetic backed paper is not supported. SPECIAL NOTE : Solution contribution by Marge McLea, Produc

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Di550 Miscellaneous Automatic association with SFV files, and an option to fix file association when other programs steal it Handles SFV and MD5 fi

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Di550 Miscellaneous 12Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.June 2009

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Di550 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling Solution ID8 Solution UsageTAUS0801765EN*DescriptionFS-xxx, first page not a

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Di550 Software/Driver related Solution ID12 Solution UsageTAUS0701860EN*Description HTTP 400 - Bad Request error. Unable to view the printer web brow

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Di550 Software/Driver related Description Slow printing issue when utilizing Macintosh® OS 10.4.x. Solution CAUSE: Issue with the CUPS daemon configu

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Di550 Warm-up, wrong display, incorrect operation, lock-up Solution ID2 Solution UsageTAUS0637028EN*DescriptionPF-115, random C-099x codes (including

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Di550 Warm-up, wrong display, incorrect operation, lock-up Solution Di450/Di550/Di470 Error occurs at power up or during operation. Poor connec

Page 10 - Di550 Miscellaneous

Di550 Warm-up, wrong display, incorrect operation, lock-up Solution ID0 Solution UsageTAUS0637500EN*DescriptionThe "Reserve" button is not

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Di550 Warm-up, wrong display, incorrect operation, lock-up SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD Solution ID Solutio

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Di550 Controller - no or slow print, scan failure, garbled data, lockup Solution ID1 Solution UsageTAUS0643235EN*DescriptionMemory overflow error whe

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Di550Solution ID2 Solution UsageTAUS0634060EN*DescriptionList of equipment that is no longer being supported.Solution Please see attached Product &am

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Di550SOLUTION: Upgrade the firmware with the proper versions. Refer to Service Bulletin 3103K for information on the latest ROM versions for theD

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Di550Solution ID1 Solution UsageTAUS0633965EN*Description"COPIES HAVE BEEN LEFT IN STAPLE TRAY. REMOVE ALL COPIES" message is displayed.Sol

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Di550Solution ID1 Solution UsageTAUS0636366EN*DescriptionPaper jams from both drawers intermittently at first, then more frequently, but feeds normal

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Di550Solution ID1 Solution UsageTAUS0645475EN*DescriptionIs a two-hole punch option available?SolutionSOLUTION: A two-hole punch option is available.

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Di550Solution ID1 Solution UsageTAUS0702888EN*DescriptionHow to print to a printer on a Microsoft® Windows XP PC from a Macintosh® running OS version

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Di5504. Scanning to FTP is not supported by the Pi5500.5. Please also see the Pi5500 Getting Started manual .6. To view the above PDF(s), Acroba

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Di550Solution ID0 Solution UsageTAUS0631692EN*DescriptionOn the Di550 An open indication for the document handling tray flashes.SolutionIf an open in

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Di550Solution ID0 Solution UsageTAUS0631700EN*DescriptionC0046 shortly after power up.SolutionCAUSE: PH cooling motor 1 fan (M22)malfunction.SOLUTION

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Di550* Trademark ownership information Solution ID0 Solution UsageTAUS0631728EN*DescriptionCurrent firmware and flash card specifications.SolutionFla

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Di550 Image blank or solid color Solution ID Solution UsageTAUS0900210EN*DescriptionIntermittent high-pitched squealing noise. A pitch line may be p

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Di550Note: Click on the blue-highlighted links within the PDF(s) to view additional details.2. Incorrect angle of separation fingers.Please see ser

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Di550the draw is closed with paper loaded on the shift side. If the voltage changes, inspect M128; if not, reseat the connections to the PWB-A of th

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Di550correctly.Other items to check include the machine's interlock switches and the the toner box sensor.Solution ID0 Solution UsageTAUS0634215

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Di550SolutionThe part number for the toner waste bottle for the Di450/Di550 is 4640-0151-02. It can be found on page 1 (item 5) of the PF-115/208/7D

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Di550Solution ID0 Solution UsageTAUS0635345EN*DescriptionEDH jam. Paper feeds up to the first transport roller and stops. There is a humming noise f

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Di550DescriptionIs it possible to scan to FTP from the Di550 copier with a Pi5500?SolutionSorry, but scan to FTP is not supported on the Pi5500, Pi65

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Di5502. Problem with the NIC.Please reset the NIC by performing the following: a. Disconnect the power from the machine. b. Move the jumpe

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Di550[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]* Trademark ownership informat

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Di550SOLUTION:Replace the suction fan motor M17. The part number is 9313-1310-61.Solution ID0 Solution UsageTAUS0641817EN*DescriptionInformation for

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Di550Solution ID0 Solution UsageTAUS0642990EN*DescriptionHow to identify which file is used to flash each board ROM (firmware).SolutionFile 4003-50G0

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Di550 Miscellaneous Solution ID737 Solution UsageTAUS0700453EN*DescriptionNVRAM Troubleshooting Procedure used to identify NVRAM problems and and inf

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Di550CAUSE: PU1 has failed. SOLUTION: Check voltages to verify correct output and refer to bulletin 3387 for a change in the design of PU1.Note:

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Di550CAUSE: Transfer/paper separator corona charge leak detected.SOLUTION: Verify the image transfer/paper separator corona unit is installed prope

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Di550Solution ID0 Solution UsageTAUS0644084EN*DescriptionOriginals "dog ear" at the rear lead edge, folded toward the top side in letter sp

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Di550How to clear a C-05xx fuser code, including C-0500, C-0510, C-0520, etc.SolutionC-04xx (exposure lamp) and C-05xx (fuser) codes can be cleared b

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Di550Solution ID0 Solution UsageTAUS0644513EN*DescriptionC1180 is displayed at power on. When the code is reset a C1029 error is indicated. If the co

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Di5509. Remove the Flash memory card from the PWB-A board.10. Reinstall all the connectors on the PWB-A board you had removed in step 2.11. Turn off

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Di550Solution ID0 Solution UsageTAUS0644712EN*DescriptionWhen copying in duplex mode from the EDH, the image on the second side is rotated.SolutionCA

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Di550(approx. 4 MB).Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web s

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Di550Solution ID0 Solution UsageTAUS0645128EN*DescriptionC0602 code is displayed during pre-scan.SolutionCAUSE: Excessive optics timing belt tension

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Di550Solution ID0 Solution UsageTAUS0645249EN*DescriptionThe machine is multi-sheet feeding through the EDH-3.SolutionCause: Poor separationSolution:

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Di550 Miscellaneous bizhub 600/750 Common symptoms when NVRAM replacement may be necessary: 1. Screen freeze in Konica Minolta logo. 2. Canno

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Di550Solution ID0 Solution UsageTAUS0645383EN*DescriptionThe Di450 or Di550 displays error code C0E00. The Main erase lamp fails to turn on.Solution

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Di550adjustment.Solution ID0 Solution UsageTAUS0645531EN*DescriptionThe B board and the non-volatile RAM are damaged. The new B board does not come w

Page 48

Di550Solution ID0 Solution UsageTAUS0645641EN*DescriptionWhen using the "lock job" feature is there a limit to the number of jobs that can

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Di550Solution ID0 Solution UsageTAUS0645796EN*DescriptionThe machine produces poor copy quality.SolutionCAUSE: Incorrect setting.SOLUTION: Confirm

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Di550On the Di450, Di470, or Di550 change the peripheral mode to 1. This disables scanning to the Pi5500 and the Pi5501.Solution ID0 Solution UsageTA

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Di550SOLUTION: The bias connector on the rear side of the developing unit and the corresponding receptacle must be cleaned of the conductive grease.

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Di550Solution ID0 Solution UsageTAUS0646067EN*DescriptionOn the Di550 when you try to perform the automatic position zoom adjustment for the EDH-3, t

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Di550DescriptionIs the Toner hopper assembly part number 9312-1910-21 only available as a complete assembly or can you order the internal gears for t

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Di550See figure 9 of the FN-106 parts manual. The entrance guide plate is below index 01 "Roller" and to the right of index 02 "Collar

Page 55

Di550Solution ID0 Solution UsageTAUS0646665EN*DescriptionFusing handle breaking.SolutionSee TNBT0500119EN00.pdf and TNBT0500119EN00_Procedure_on_P

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Di550 Miscellaneous Solution The online NVRAM/BRU Replacement RA/Claim formis referencedin attached Bulletin Number 5783. Notes : 1. AN SSD TIC

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Di550Solution ID0 Solution UsageTAUS0647030EN*DescriptionPart number for two springs shown in the parts manual (on page 35, [[Fusing Unit| URL http:

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Di550Paper jams out of every tray except the bypass tray. Paper is stopped at the fuser exit, just entering the finisher.SolutionCAUSE: The actuato

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Di5508MB PCMCIA Flash Card (p/n 766080135).Notes:1. Card Specifications - 8MB Programmable Flash Card, AMD "D" Series, Type 1 Linear, 5V D

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Di550After making sure the copier/printer is configured properly, select the scan key, select the direct button, enter a number from 0001 to 9999 and

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Di550 4002570401 Bushing 2 4002570201 Roller 1

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Di550Solution ID Solution UsageTAUS0702890EN*DescriptionPrinting to a Windows Samba shared printer from a Macintosh®.Solution Please perfrom the ste

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Di550 Miscellaneous Solution ID0 Solution UsageTAUS0633904EN*DescriptionPart numbers for the staples and cartridge for the finisher.Solution The foll

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Di550 Miscellaneous The following finishers use the same staple cartridge (MS-5C -Item#4448-121): FN-100 FN-102 FN-500 FN-502 FN-503 FN-504

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Di550 Miscellaneous Solution ID Solution UsageTAUS0645654EN*DescriptionWhy, when Pi3502/Pi5501 E-mail is sent though Novell® GroupWise®, does the No

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